Does Outsourcing the Help Desk Make Sense? A Few Quick Tests to Decide…
Working on a task with great efficiency is satisfying. At the end of the day, you know you got a ton accomplished – and it feels rewarding. But nothing makes a person hit a wall faster than technology challenges. Hours and even days of work can be lost in a matter of seconds.
Most companies have a strategy for handling these technical challenges, whether it’s an in-house expert at a small company or an entire team at a large firm. Managing that help desk function, however, can lead to over stressed and overworked employees who are constantly fielding urgent emails and phone calls.
But does outsourcing your IT help desk truly make sense for your organization? Here are a few quick tests to find out.
Efficiency: Do you need more of it?
Perhaps one of the greatest benefits of outsourcing the IT help desk function is greater efficiency. When staff get stuck on IT challenges, their productivity grinds to a halt. The state of flow in which they were completing tasks smoothly and easily is quickly disrupted. And only when that technology is up and running will they reach that stride again.
A team that specializes in IT help desk support can get your team up and running faster and minimize downtime. In addition, if your business runs on a traditional 9-to-5 schedule, you may not have help desk support available during non-peak hours. With the rise in people working remotely and in various time zones, this may be problematic when employees need off-hours support. But a partner specializing in the IT help desk function can provide that uninterrupted support.
Specialization: Do you need specific skills, but acquiring that talent is expensive?
Finding the right talent with the precise skills that you need can be difficult, not to mention the challenge of providing competitive compensation and the ongoing investment in training.
Working with a help desk partner shifts those responsibilities and costs away from your pocketbook. The partner handles all the recruiting, hiring, training and ongoing investment in skills, allowing you to get access to the skills you need and stay current with evolving technology trends.
Refocusing: Do you want more time to focus on the core business?
Handling all aspects of IT in-house can spread a company’s resources thin. Using an IT help desk partner, however, can allow for the refocusing of valuable resources and time on business-critical tasks and projects.
As a result, your in-house IT team is relieved of demanding and urgent help desk matters, and can focus on tasks that tie in more closely to your core business, supporting exciting new projects and opportunities.