Supporting information technology can be very expensive and difficult. Small organizations may not be able to afford a true IT department while larger organization's IT departments may be completely overwhelmed with projects and unable to perform important duties. In any case InfoManage can help by taking over all or just some of the functions of an IT department. InfoManage was one of the first organizations to offer remote IT support, and through this technology we have always been close to all of our clients even though some may physically be thousands of miles away
Most end users can get frustrated when having daily problems and organizations lack the personnel to service all of them. This results in reductions of productivity and worker moral. With InfoManage's remote support these end users can have an IT expert helping them troubleshoot problems on their desktops instantly and just as easily as if they were sitting side by side. This ensures that problems are solved quickly and correctly, which results in companies saving time and money since they get the experience of a highly trained technician without having to hire one.
With InfoManage Desktop support and solutions to technical problems are only one call away. Our remote support eliminates the need for end users to waste their time experimenting to fix problems or wait endlessly for a problem to be fixed. The following are some desktop administrative duties and support that our helpdesk usually assists customers with:
Hardware and Operating System troubleshooting
Coordination of technical issues with hardware vendors
Management of installation and configuration of replacement or upgraded components
Configure desktop and laptop
Reseller of Dell, HP, IBM, Netgear, Sonicwall and other vendors
Support for locally attached printers
All Microsoft office product support
Microsoft operating systems support
Support for macros and scripting covers general functionality and
usage only. It does not include writing or debugging macros or
scripts. Support is available for current version and one version
In 1995, Marc Neer, founder of InfoManage, decided to take his technology expertise, gained from working at the fast, intense pace of Wall Street, and create a new type of IT support company.
InfoManage is a boutique technology support firm that offers a blend of strategic, high-level consulting with unmatched operational support expertise. Let's talk! For more information, contact us at 914-733-3290 today!