InfoManage provides a variety of Information Technology Service Management (ITSM) services that build off of our Managed Service Provider (MSP) plans. With the addition of ITSM, we work directly with you and your company to propose projects to improve your technological infrastructure, enhance your security and efficiency, help you work towards your goals, and continue to provide excellent software and hardware support whenever you need it. Projects include:

  • Implementing new servers and restructuring your technological environment
  • Aiding your business in a physical or digital move
  • Implementing a cybersecurity system to protect your data and operations
  • Replacing network devices such as access points, firewalls, and switches
  • Setting up a backup system for the safety of your information
  • Administrating more efficient patching for endpoints on a monthly basis
  • Reviewing overall systems performance and proposing relevant improvements and upgrades

Our service plans cover all your IT needs!

  • Helpdesk
  • Personal computer, server, and network support
  • Cloud services
  • Cybersecurity products and services
  • 24×7 system monitoring
  • Robust monthly reports on all IT activity
  • VOIP solutions
  • Virtual Chief Technology Officer (vCTO)
  • IT Projects and Project Management
  • Backup Services and Disaster Recovery Planning
Plan TypeGoldPlatinum
24×7 Service Availability Monitoring
Unlimited remote break/fix and helpdesk incidents during covered hours
Application Support
Hardware Support
Operating System Support
Cloud/Online Service Management/Support
Unlimited On-Site Support Standard Business Hours
Emergency After Hours Support 24x7x365Additional fee*
Hourly fees for services outside plansAdditional fee*Additional fee*
On-site visit chargeAdditional fee*Additional fee*
Patch Management
Disk Drive Space Monitoring
Performance Monitoring
System Log Monitoring
Application Log File Maintenance
Asset ManagementAdditional fee per asset/month*
Managed Endpoint Protection
User Account Administration (Network and Server)
Security Administration (Network and Server)
Comprehensive Email Security Services and Advanced Threat Protection
ISP Laision
3rd Party Vendor Laision
Router Management
Firewall Management
VPN Management
Wireless Management
Switch Management
Printer Management
Assigned CTO
Scheduled CTO calls
Purchase Support
Project Research and Proposals
Operations Manual
Disaster Recovery Planning
Server Disaster Recovery Testing
Annual Technology Plans

* Fee varies according to the selected service plan.

Project Identification

  • We identify the projects necessary or recommended to improve your business’ operations
  • These projects are based on our initial audit results (see Managed Services)
  • They remediate gaps from standard support, including with:

– Cybersecurity

– Software

– Hardware

– Backup

– Organization

– Storage

  • There are fixed price projects when necessary; otherwise, each project is evaluated individually
  • These projects are part of an ongoing review process