Thank you for considering InfoManage as your unified communication (UC) provider.

Since 1995, InfoManage has built our reputation on delivering reliable, quality Information Technology Services and is proud to introduce our cloud communications solutions, paired with unparalleled customer service.

This is why our solution integrates the collaboration and productivity tools you need in one highly mobile platform that’s as easy-to-use as it is robust. InfoManage’s team of talented and dedicated employees are ready to go above and beyond to make you happy, and we intend to earn your business each and every day of the year.

Why do companies choose InfoManage?

More flexible and cost-effective than traditional office phone systems, our solution empowers today’s mobile and distributed workforces to stay connected from anywhere, and on any device. InfoManage provides an open platform that integrates with today’s leading business apps, while giving customers the flexibility to customize their own processes.

Our end-to-end UCaaS platform offers much more than traditional office phone systems or VoIP business phone service. It includes a comprehensive set of business capabilities that unifies voice, video, messaging and collaboration, SMS, conferencing and online meetings, chat, screen sharing, Contact Center, productivity enhancements, and more.

Unlimited local support

Our support is provided by our regional state-side engineers and technicians. What does that mean for you? Our customers are not treated as a number, nor do they have to interact with a nameless, faceless overseas customer support organization in another time zone! Technology fails from time to time, so knowing our support staff are a stone’s throw away ensures any and all issues will be resolved efficiently and without delay.

We have perfected the white glove treatment—it’s what you can expect when doing business with InfoManage.

It is our belief that an implementation done correctly translates into greater customer satisfaction and less anxiety for all involved.

Service Overview

UC Client

  • Work from anywhere, anytime
  • Enterprise contacts and user presence
  • Softphone calling
  • Click to call
  • One, unified interface
  • Chat (individual, group, and private)
  • Eliminate costly, fragmented tools
  • Zero configuration
  • Video meetings with screensharing
  • Productivity enhancement tools, e.g. tasks, notes
  • Voicemail—vmail to email and vmail transcription
  • Call Recording

Mobile Application

  • A desk phone in your pocket
  • Fully connected, wherever you go
  • Instant mobile onboarding (QR Code)
  • Simplified mobile onboarding
  • Enterprise contacts
  • Make and take calls on the go (from anywhere in the world)

Voice features at-a-glance

  • Unlimited calling local and long distance
  • Contact Center with detailed analytics and reporting
  • Multi-layer auto attendant(s)
  • Dial By Name Directory
  • Hot Desking
  • Dynamic Caller ID
  • Text enabled DIDs supporting SMS
  • Find me/follow me (digital assistant)
  • Call routing based on business hours, after hours, and holiday hours
  • Three and four digit dialing
  • Speed Dial
  • Page and Intercom
  • Holiday routing and holiday auto attendant
  • Caller ID Blocking
  • Call Park
  • Simultaneous ring
  • Electronic faxing; fax to email
  • Attended and unattended call transfer
  • Call Forwarding
  • Conference bridge
  • Call hold; customized music on hold
  • Commercial(s) on hold by location or call queue
  • Busy lamp fields (BLF)

Stability features

  • Automatic rerouting in the event of a power failure and/or Internet outage
  • Geo-redundant infrastructure
  • Prioritized voice (QOS) with router
  • Remote configuration changes
  • LTE Failover

Management features

  • Admin portal
  • Detailed call activity reporting
  • Call history
  • Paperless invoices

Benefits to your business

Our cloud communications solution makes your workforce more productive—never miss a business call!

  • Ring all your endpoints automatically (desk phone, mobile, etc.) with every call, and in the event that you don’t answer, we can route calls to any number you choose (branch office, automated attendant, mobile number, etc.)
  • Communicate virtually anywhere, anytime, and on any device—creating a more flexible workforce
  • Enable mobile devices to interact seamlessly with your corporate phone system
  • Transcribe voicemail messages to text and/or email, allowing for more efficient voicemail management
  • Integrate voice, chat, video conferencing and screen sharing, thereby extending reach and increasing productivity

No phone system hardware to buy, install, manage, upgrade, or replace.

  • Reduce infrastructure maintenance and operating costs with no additional hardware to purchase
  • No more proprietary equipment to worry about
  • Your communications infrastructure is always current and up-to-date with the latest features and functionality
  • Consolidate voice and data onto a single network

Our unified communications platform is purpose-built for reliability.

  • Our five geo-redundant state-of-the-art datacenters virtually eliminate outages and reduce latency
  • Highly scalable
  • Your communications infrastructure is always available to you in the cloud

A Polycom (or Poly) phone

A Cisco phone

A Yealink phone

Our Process