The managed services industry is growing at a rapid rate. In fact, it’s expected to grow from roughly $145 billion in 2016 to over $242 billion by 2021.
For those shopping for MSP services, this means one thing: They have more choice than ever before. But how can you be certain that you’re making the right choice?
Here are five factors to consider when selecting your next MSP:
They Ask the Right Questions
An MSP can’t help your business unless they truly invest time to understand your business. What are your goals? What role does technology play in those goals? What challenges are you currently facing? These are just a few of the questions that potential managed services providers should be asking.
The right provider will give you detailed information about what they offer, but they’ll also spend equal amounts of time getting to know your business. Without truly understanding your organization, they can’t manage any part of your IT infrastructure.
Proactive, Technology-Focused Approach
The right managed services provider should go much further than the “break it and fix it” approach and instead implement a proactive approach that minimizes downtime and allows for continual improvement.
For example, what proactive actions do they take to keep the IT infrastructure running smoothly and avoid downtime? How can they help make proactive recommendations for software and upgrades that will proactively prevent potential IT challenges in the future? These factors are key to the success of your business.
Around-the-Clock Support
One reason why small- to medium-sized businesses look to partner with MSPs is that providing 24/7 internal support is tough. Employees are stretched thin already, and this adds another layer of stress. In contrast, a good MSP often provides 24-hour support, 365 days a year.
As a result, your staff can get speedy access to help at any time and keep your infrastructure up and running without fail.
Industry-Specialized Expertise
The right MSP for your company is one who has expertise working in your specific industry. When the support team understands your industry, they can be more proactive than the average MSP. They understand the challenges that other clients in your industry face and can make proactive recommendations that will save money and time long-term.
Great Track Record
What is the MSP’s client retention record? How long do they retain current employees? Do they have high turnover? These are just a few factors that help prove or disprove the track record of an MSP. The right partner should have a solid client and employee retention record and be able to provide the expertise it takes to keep your business running smoothly.
Do you have questions about the benefits of working with an MSP? If so, we can help. For more information, visit InfoManage online or call 212-931-0705.